Resources

White Paper

Putting People First: Improving the Customer Experience of Government Services

CX has the power to change how government works. A positive customer experience greatly affects an organization’s success. Successful companies have long understood the importance of focusing on customer experience…

June 5, 2023

White Paper

How-to Guide for Communicating Data for Impact

In today’s increasingly digital age, data is being collected at an unprecedented rate through a variety of channels. Data serves as an essential aspect of communication, a key input for decision-making, and a means to ev…

March 22, 2023

Webinar

How & When to Create Custom AI/ML Solutions in Government

Artificial Intelligence (AI) and Machine Learning (MI) are changing the way we interact, write, and work. Government agencies that are early adopters are seeing huge benefits in efficiency. Whether through of…

March 2, 2023

Webinar

Google Analytics 4: What Mission-Driven Organizations Need to Know

Universal Analytics (UA)—the current version of Google Analytics that you know and use to track your organization’s website activity—will be discontinued on July 1, 2023. Google Analytics 4 (GA4) is what is taking its pl…

January 25, 2023

Webinar

Annual Planning: Prioritizing Direction and Agility

A conversation with digital nonprofit leaders on their best advice for annual planning. Whether your organization’s fiscal year operates within the calendar year or not, December is always a month full of reflection and…

December 7, 2022

Webinar

Paid Social and Search: Worth the Investment?

Over the last few years across the board, communications and marketing teams are having to increase their investment in digital advertising—from Google Ads to social media spend. For the nonprofit and government sectors,…

October 24, 2022

Summit

Digital Impact Summit

Since 1996 Forum One has occupied an interesting space—at an intersection between digital solutions and the pressing challenges our mission-driven organizations are trying to solve. As we look ahead, the importance of di…

October 5, 2022

White Paper

Creating Impact Opportunity Statements to Measure What Really Matters

Many organizations spend a great deal of time and resources defining their mission. Without a concrete plan for measuring that vision’s impact, the enthusiasm and motivation to enact it can quickly fizzle out. For missio…

August 31, 2022

Webinar

Data Storytelling That Deepens Engagement: NYU’s City Health Dashboard

Transforming data into tangible stories that connect with people is at the heart of what mission-driven organizations aim to do. Communicating data and developing impact stories that resonate is indeed a process. And whi…

June 28, 2022

Webinar

Prioritizing an Inclusive Customer Experience in Government

Customer Experience (CX) encompasses all the interactions a person has with an organization. Since government is often a sole-source service provider—e.g., there’s only one place to get a passport or pay taxes or apply f…

May 24, 2022

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